Field Service Engineer-Electrophysiology

Field Service Engineer –  Electrophysiology (Diegem, BE)

Contract: April 2026 – Dec 2026+ (100% FTE, high extension potential)

Location: Diegem, Belgium (80% field travel across Europe, 20% office/remote)

Role Breakdown

Hands-on Field Service Engineer installing, maintaining and troubleshooting sophisticated medical systems used in EP procedures. You’ll manage your own territory (Belgium + Europe), work directly with clinical customers, and support the new product launch peak across EMEA.

Core responsibilities:

• Install/upgrade/repair advanced 3D cardiac mapping systems onsite at hospitals/cath labs

• Independent territory management: plan weekly activities across Diegem/Europe (BE, Western/Eastern Europe, Scandinavia)

• Diagnose & resolve equipment issues rapidly (using digital multimeter, safety tester, etc.)

• Customer relationship management: performance reviews, complaint analysis, continuous improvement

• Extensive travel (80%, short notice OK, flexible hours including weekends)

• Documentation in Service Management System + escalate risks/opportunities

• Safety/quality compliance (HSE standards)

Team context: Join 3-person Belgian team supporting massive EMEA region during new product launch ramp-up. 5 weeks paid training provided on equipment, databases and processes.

Profile & Requirements

Must-haves:

• Bachelor’s (or equivalent) in Biomedical/Electrical/Electronics/Computer Engineering

• 2+ years field service (medical device preferred but open to strong technical profiles)

• Hands-on troubleshooting with test equipment (multimeter, safety tester)

• Fluent English (written/spoken); French fluency = big advantage

• Valid EU driver’s license

• Physical capability: lift 35kg, frequent standing/bending

• Flexible: 80% travel, irregular hours, short-notice OK

• Customer-facing: excellent communicator for clinical environments

• BE-based (remote OK due to travel)

Nice-to-haves:

• Medical device field service

• Electrophysiology/cath lab exposure

• IT/database troubleshooting

• Additional EU languages (Dutch, German, Scandinavian)