Panda Flex Contractor Help Centre

When is my salary paid?
Your salary is processed during the first full week of every month. For hourly-paid staff (Fieldglass), payment is made on the Friday of that first full week. To ensure a smooth payment, please make sure your timesheets are approved before the first Wednesday of the first full week of the month. 

Where can I find my payslips?
This will be sent to you on the same Friday that you get your salary paid. 

Where is the full payment schedule?
The 'Salary Payment Term 2026' document is attached to your onboarding email.

What is Equal Pay and how does it affect my salary: 
Equal Pay means that, where applicable, agency workers may be entitled to the same remuneration elements as comparable employees directly employed by the client. This can include salary, allowances, bonuses, overtime rates, shift allowances, holiday allowance, and other compensation elements.

Panda Flex regularly reviews remuneration packages to ensure compliance with applicable legislation, collective labour agreements (CLA), and client-specific arrangements. If changes affect your compensation, you will be informed accordingly.

Why is my salary still showing the old rate?
Salary adjustments may not appear immediately due to payroll processing timelines. If a salary increase or Equal Pay adjustment was implemented after payroll had already been processed, it may appear in a subsequent payroll cycle.
Before contacting Panda Flex, please check:
•    The effective date of the salary change. 
•    The payroll period shown on your payslip. 
•    Whether a correction payment has already been communicated. 

If you still believe your salary is incorrect, send your payslip and relevant information to Panda Flex and Annonu for review.

Will I receive the same bonuses, allowances, or 13th month as permanent employees?
Eligibility depends on the outcome of the Equal Pay assessment, applicable legislation, and the client's employment conditions.
Not all remuneration elements automatically apply to contractors. Panda Flex reviews each situation individually to determine whether specific allowances, bonuses, or additional payments should be included.

Has the Equal Pay correction now been fully applied?
Corrections were progressively implemented between January and April 2026. If you believe an adjustment has not been applied correctly, please provide:
•    Your name 
•    Client name 
•    Payslip(s) 
•    Details of the suspected discrepancy 
Panda Flex will review your case and confirm whether further corrections are required.

When can I get a salary increase? 
For salary increases please contact your consultant as this depends on multiple factors and policies.

My timesheet was approved, but I was not paid for all my hours. Why?
This can happen for several reasons:
•    The timesheet was approved after the payroll deadline. 
•    Hours were submitted in a different payroll period. 
•    A correction is being processed separately. 
•    An administrative or processing error occurred.
 
Before contacting Panda Flex, compare:
•    Your submitted timesheet 
•    Your approved timesheet 
•    Your payslip 
If hours are still missing, send all supporting documents for investigation.

My payslip shows fewer hours than my timesheet. What should I do?
Submit your approved timesheet and payslip details to Panda Flex for investigation.
First verify that:
•    All hours were approved (if you worked shifts, this also should be reflected in your timesheet). 
•    The hours relate to the same payroll period shown on your payslip. 
•    No corrections are already scheduled for the next payroll run. 
If a discrepancy remains, send your approved timesheet and payslip to Panda Flex.

How are overtime hours calculated?
Overtime arrangements differ by client and assignment. Applicable overtime rates, compensation methods, and eligibility are determined by the client agreement, applicable CLA, and Equal Pay assessment.
Before working overtime, ensure it has been approved by your manager where required. Also, ask your manager how to fill in the timesheet.

Am I entitled to a 13th month?
Your consultant should discuss this with you as we follow the conditions our clients give their employees. 

My contract ends soon. When will I hear whether it is extended?
Extension decisions depend on client approval and business requirements. Panda Flex communicates updates as soon as confirmation is received.

My contract end date has passed but I am still working. What is my status?
Contact Panda Flex immediately so your employment status can be reviewed and confirmed.

Who should I contact regarding a renewal?
Your recruiter can provide the latest information.

Will I get a salary increase when I get my extension?
For questions regarding a salary increase please contact your consultant as this depends on a number of factors and policies.

Why has my transition allowance not been paid?
Transition allowance is usually paid the month after your last working month. If in doubt, please contact Annonu and CC Panda Flex.

How do I submit expenses?
Expenses must be submitted through the designated expense system with the required receipts and documentation.

I submitted expenses but have not been reimbursed. What happened?
Expense reimbursements are typically paid alongside your salary.
Delays may occur due to:
•    Missing receipts. 
•    Pending manager approval. 
•    Client approval requirements. 
•    Payroll cut-off deadlines. 
Please verify approval status before contacting Panda Flex.

Can I still submit expenses after the deadline?
Late submissions may be accepted depending on company policy and timing.

Do I need to submit expenses in both Moss and Fieldglass?
For Amgen contractors, dual submission requirements may apply.

My expense was approved in Moss but rejected by Amgen. Why?
Expenses may require completion in both systems before reimbursement can be processed. Please discuss with your manager. 

Is dual submission still required?
Always follow the latest client-specific instructions provided by Panda Flex and Amgen.

What is the payroll deadline this month?
Payroll deadlines vary by pay period and are communicated regularly by Panda Flex. Timesheets must be approved before the first Wednesday of the first full week of every month and your salary gets paid the first Friday of the first full week of every month. 

I submitted my timesheet after the deadline. Will I still be paid?
Late submissions may be moved to the next payroll cycle. Please communicate with your recruiter and Panda Flex as soon as possible. 

My manager is on holiday, what should I do?
Please make sure to communicate with your manager before their holiday regarding who will be responsible for approving your timesheet. Without approved timesheets, we cannot pay your salary. It is essential you do this.

When will my salary be paid?
Payment dates follow the payroll schedule published by Panda Flex. In principle, your salary will be paid the first Friday of the first full week of every month.

How do I check my holiday balance?
Your holiday balance is visible in your payslip under: “Saldo Uren” on the second page in the “Vakantiedagen” row. 

Why does my holiday balance look different?
System updates, corrections, or recalculations may affect displayed balances.

Can I carry unused holiday days into the next year?
This depends on statutory and company-specific holiday rules.

Why does my holiday allowance show 8% instead of 8.33%?
This became a common question during 2026, especially for Amgen contractors, and required clarification regarding applicable employment conditions.

Do I need to add my holidays in Personio or just informing my manager is enough?
All holiday requests are submitted through Personio (Calendar section). Follow these steps:
• Submit your request at least 24 hours before your planned time off.
• Get approval from your direct manager first.
• Once approved, upload the request in Personio.
• No need to email HR, but you may do so if you prefer.

What do I put in my timesheet if I am on holiday?
You need to put 0 hours. It is essential you do this as only completed timesheets will be processed. Yes, them having a 0 means they are completed.

Do I get paid on public holidays?
Yes you do. However, this has to be approved by your manager. 

How are holidays accrued?
Holidays are accrued based on hours worked — approximately 16 hours per month for a standard
40-hour work week.

What qualifies as special leave?
Examples may include bereavement, marriage, certain medical appointments, or other qualifying events.

Has special leave changed under Equal Pay?
Special leave entitlements may be affected by the Equal Pay comparison with permanent employees.

How do I request special leave?
Submit a request according to the established leave process and provide any required supporting documents.

Where can I find my payslip?
Your payslip will be sent by Annonu alongside your salary payment.

My payslip is missing or inaccessible. What should I do?
Contact panda@annonu.nl for assistance.

My payslip amount looks incorrect. How can it be corrected?
Provide details of the discrepancy and supporting documentation for review by email to Annonu and Panda Flex. Please note revisions might take 48 hours to review.

How is sick pay calculated?
Sick pay depends on applicable legislation, the CLA, Equal Pay rules, and client-specific arrangements.

Will Equal Pay affect my sick pay?
Yes, if Equal Pay changes your remuneration package, sick pay calculations may also be affected.

Who do I need to inform/contact if I am sick? 
Please follow this procedure: 
1.    You must call their manager at the client site before the start of the working day to report their sickness absence.
2.    You must inform Fatima by email or text message confirming they are sick.
3.    Register their sickness absence in Personio on the same day.
4.    Inform Fatima when you are better

What do I put in my timesheet if I was sick?
Please put you worked 0 hours as incompleted timeshets will not be processed.

What happens after 52 weeks?
Contractors may move into a different contract phase depending on employment history and legal requirements.

What is the difference between Phase 2, 3, and 4?
Each phase has different rights and obligations relating to contract continuity and termination.

How do I submit an expense claim?
All expense claims go through Moss. On the homepage, click '+' to add a new expense and select the correct category:
•    Business Travel — general travel expenses
•    KM Registration — car travel (select all travel dates, fill in your route)
•    Travel Costs — public transport (upload NS invoices or tickets only, not bank statements)
•    Office Supplies — work-related purchases approved by your manager (upload receipts)
•    Other — approved business trips or client-related expenses (include clear descriptions)

What is the deadline for submitting expenses?
Expenses must be submitted before the payroll deadline: Wednesday of payroll week. Refer to the attached Salary Payment Calendar for exact dates.

I work at Amgen — do I need to do anything extra?
Yes. In addition to Moss, you must also upload an expense sheet into Fieldglass, showing the number of travel days multiplied by the rate in cents per km.

Am I enrolled in a pension scheme?
Pension participation depends on your employment conditions and applicable pension regulations.
If you qualify for pension participation, you will be enrolled according to the relevant pension scheme requirements and applicable waiting periods.

Why are pension deductions showing on my payslip?
Pension contributions are deducted from your salary when you participate in a pension scheme.
The amount may vary depending on the pension scheme, salary level, and applicable contribution rates.

What happens to my pension if my contract ends?
Your accrued pension remains with the pension provider. Ending your assignment does not mean you lose the pension benefits you have already built up. The pension provider can provide information about your accrued pension rights and future options.

How do I update my address?
If you move house or your address changes, please inform Panda Flex as soon as possible.
Keeping your address details up to date ensures that payroll, pension providers, tax authorities, and other important communications can reach you correctly.
You may be asked to provide proof of your new address.

My visa or residence permit is expiring. What should I do?
You must inform Panda Flex immediately if your visa, residence permit, or work authorization is due to expire.
Continuing to work without valid authorization may not be legally permitted.
Early notification helps prevent disruptions to your employment and assignment.

How do I request an employment confirmation letter?
You can request an employment confirmation letter by contacting Panda Flex.
Please include:
•    Your full name 
•    Client name 
•    The purpose of the letter (for example: mortgage application, rental agreement, visa application, or financial institution) 
This helps us provide the correct information in the letter.

How do I change my bank account details?
To update your bank account details, please contact Panda Flex and provide your new bank account information.
For security reasons, additional verification or supporting documentation may be requested before changes can be processed.

Am I enrolled in a pension?
Yes. You are automatically enrolled in the General Pension Fund for Personnel Departments (Stipp) from day 1 of employment.

What are the contribution rates?
Employer 15.9%
Employee 7.5%

How often do I submit timesheets?
Submit your timesheet weekly — especially for Amgen assignments. You'll receive reminders. Once completed, send it to your manager for approval via Fieldglass.

What happens if my manager is on holiday?
Make sure an alternative approver signs off your timesheet. No approval means no payment.

Which bracket do I fill in on Fieldglass?

Which systems will I be using?