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IT Technical Support Engineer

IT Technical Support Engineer

LocationUtrecht , Netherlands
Business SectorMedical Devices
Contact email
Job ref23150
Publishedabout 1 month ago
IT Technical Support Engineer
Calling all talented and ambitious IT professionals in search of an exciting career move! Here's your chance to join a thriving software company for medical devices in Utrecht, NL. We are looking for an IT Technical Support Engineer to join a young and dynamic team.


Job Summary
The IT Technical Support Engineer reports to the Manager Product management and works directly with the other support engineers in the Netherlands and the USA. Additionally, there is daily contact with colleagues in sales, product management and R&D.


Key responsibilities:
  • Answer customer questions (worldwide) for support on software applications.
  • Communicating with customers via phone and e-mail.
  • Carry out remote software installations (remote), client-server installations and software upgrades, perform license activations and license transfer.
  • Document customer contact in dedicated helpdesk ticketing system.
  • The focus will be on technical support. For client questions you will discuss with colleagues.

Key Requirements
  • At least HBO (higher education)
  • Affinity or experience with IT support is an asset
  • Fluent speaking and writing in Dutch and English
  • IT skills (Networks, DICOM, troubleshooting) is an asset
  • Customer focus and a hands-on mentality
  • Proactive
  • Analytical
  • Able to prioritize and work in a structured manner
  • Team Player


Practicalities:
  • Location: Utrecht, The Netherlands
  • Start-date: ASAP
  • Contract duration: 1 year contract – with a high chance for a permanent contract  
  • Hybrid position

If this piques your interest, don’t miss out!
Send your CV to Khanyi Mabena at k.mabena@panda-int.com or contact her on +31 2020 44502.