Field Service Engineer

Location Amstelveen
Discipline: Medical Device
Job type: Permanent
Contact name: Isla Littlewood

Contact email: i.littlewood@panda-int.com
Job ref: 19184
Published: 14 days ago

Position Title: Field Service Engineer Reports To: General Manager

 

The Field Service Engineer will install, repair, maintain, and relocate medical diagnostic equipment in the point of care and clinical laboratory environment, utilizing their technical knowledge of diagnostic systems.

Your Responsibilities

  • Perform service activities efficiently and effectively as requested (including but not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments and part replacement) and ensure on-going effectiveness.
  • Manage the territory of assigned equipment and parts inventory to meet customer needs and contribute to the sales of service products to meet revenue goals.
  • Ensure customer satisfaction and improve service outcomes by delivering speedy and high-quality service. Act as a trusted advisor to the client’s customers by understanding customer needs and providing appropriate solutions.
  • Provide feedback to the manager concerning performance anomalies encountered in the field and suggest recommendations for improvements.
  • Review service manual documentation to ensure accuracy and current revision levels and translate these documents into local language when the need arises.
  • Maintain Device History Records and monitor modification and software upgrade status.
  • ???Review failure trend analysis data for each product assigned. Identify failure trends and report them to management for resolution.
  • Maintain professional and technical knowledge pertaining to service activities described by attending educational classes as required and reviewing technical bulletins.

 

Qualifications

  • Degree in Engineering or related fields.
  • 2+ years’ experience in the repair, maintenance, and installation of engineering equipment (medical diagnostic equipment preferred).
  • Business level speaker in Dutch and English.
  • Able to lift and carry equipment up to 50 kg.

 

Practicalities:

Office location: Amstelveen

Responsible territory: All of the Netherlands (work from home is possible if the office is far away)

Start date: ASAP
 

If interested, please send your CV to Isla Littlewood at i.littlewood@panda-int.com or contact +31 20 20 44 502???????