For one of our key clients in the biotechnology, we are looking for a Customer Success Specialist. At the Customer Success Department, you are the first line contact for Customer/Sales Offices, customer creation, credit / debit / return orders, complaints, and Track & Trace activities. The company offers a one-year contract with extension. The organization is in Breda.
- Customer Care.
- Unique first point of contact for customers, affiliates, and Local Service Providers (LSPs).
- Inbound and outbound handling of contacts (call / email / fax) with Customers, affiliates and LSPs.
- Develop and maintain good relationships with internal/external customers (like affiliate, physician, pharmacist, wholesaler, hospital, distributor), other ABR departments and LSPs
- Exchange complex information with customers to solve problems within Amgen’s procedures and/or provide ongoing support to ensure customers are satisfied.
- Discuss, accept, enter, and follow up on customer service complaints.
- Identify and initiate process improvements to decrease number of service complaints.
- MBO 4 and higher
- Minimum 1 to 2 years of related experience in customer service or sales.
- Ability to shift between tasks in a dynamic environment and work within diverse, international group of people.
- Experienced in working with automated systems (computer bases business systems) like MS-Office. Experience with SAP and Salesforce are a pro.
- Advanced communication skills.
- Customer and service focused.
- Fluency in English, both in oral and written communication + 1 native/excellent level.
- language required (German). Spanish language skills in additional are nice to have.
Project start date:
Short notice preferred
12 months with extension
If you are interested in the above description, please apply with your CV and a letter of motivation.
PS: Did you also know that we offer a generous referral scheme, because great people know other great people, right?
For further information, please contact Sayf Idais at +31 (0)20 20 44 502 or by email at firstname.lastname@example.org