Customer Success - Supply Chain (German speaker)

Location Netherlands
Discipline: Biotechnology
Contact name: Sayf Idais

Contact email: s.idais@panda-int.com
Job ref: 13908
Published: about 1 month ago

For one of our key clients in the biotechnology, we are looking for a Customer Success Specialist. At the Customer Success Department, you are the first line contact for Customer/Sales Offices, customer creation, credit / debit / return orders, complaints, and Track & Trace activities. The company offers a one-year contract with extension. The organization is in Breda.

 

Responsibilities

  • Customer Care.
  • Unique first point of contact for customers, affiliates, and Local Service Providers (LSPs).
  • Inbound and outbound handling of contacts (call / email / fax) with Customers, affiliates and LSPs.
  • Develop and maintain good relationships with internal/external customers (like affiliate, physician, pharmacist, wholesaler, hospital, distributor), other ABR departments and LSPs
  • Exchange complex information with customers to solve problems within Amgen’s procedures and/or provide ongoing support to ensure customers are satisfied.
  • Discuss, accept, enter, and follow up on customer service complaints.
  • Identify and initiate process improvements to decrease number of service complaints.

 

Requirements

  • MBO 4 and higher
  • Minimum 1 to 2 years of related experience in customer service or sales.
  • Ability to shift between tasks in a dynamic environment and work within diverse, international group of people.
  • Experienced in working with automated systems (computer bases business systems) like MS-Office. Experience with SAP and Salesforce are a pro.
  • Advanced communication skills.
  • Customer and service focused.
  • Fluency in English, both in oral and written communication + 1 native/excellent level.
  • language required (German). Spanish language skills in additional are nice to have.

 

Project start date:

Short notice preferred

 

Project duration:

12 months with extension

Interested?

If you are interested in the above description, please apply with your CV and a letter of motivation.

PS: Did you also know that we offer a generous referral scheme, because great people know other great people, right?

For further information, please contact Sayf Idais at +31 (0)20 20 44 502 or by email at s.idais@panda-int.com