Customer Service Front Office - Associate Supply Chain

Location Breda
Discipline: Other
Job type: Permanent/Temporary/Freelance
Contact name: Beata Wydurska

Contact email: b.wydurska@panda-int.com
Job ref: 16647
Published: about 1 month ago

I'm looking for: Associate Supply Chain - CS Front Office who will be the first line contact for Customer/Sales Offices, customer creation, credit / debit / return orders, complaints and Track & Trace activities.

We are looking for a candidate for the Italian and UK market.
 

Responsibilities:

• Unique first point of contact for customers, affiliates and Local Service Providers (LSPs).

• Inbound and outbound handling of contacts (call / email / fax) with Customers, affiliates and LSPs.

• Develop and maintain good relationships with internal/external customers (like affiliate, physician, pharmacist, wholesaler, hospital, distributor), other ABR departments and LSPs

• Exchange complex information with customers to solve problems within Amgen’s procedures and/or provide ongoing support to ensure customers are satisfied.

• Discuss, accept, enter and follow up on customer service complaints.

• Identify and initiate process improvements to decrease number of service complaints

• Able to switch between country responsibilities according to the language skill

• Execute returns for all order types, credit and debit notes, follows up timely release

 

Qualifications:

• MBO 4 and higher

• Minimum 1 to 2 years of related experience in customer service or sales

• Ability to shift between tasks in a dynamic environment and work within diverse, international group of people

• Experienced in working with automated systems (computer bases business systems) like MS-Office. Experience with SAP and Salesforce are a pro.

• Advanced communication skills

• Customer and service focused

• Fluency in Italian and English, both in oral and written communication.

• High quality standards with regards to work
 

Location: Breda

Duration: 12 months (extension expected)

Start date: Jan 3rd, 2022

Interested?

Please apply with your CV. For further information, contact Beata Wydurska at b.wydurska@panda-int.com