Customer Care Consultant

Location Amsterdam, Gemeente Amsterdam, North Holland
Discipline: Internal Jobs, Other
Job type: Permanent
Contact name: Amir Mbarki

Contact email:
Job ref: 13678
Published: 26 days ago

Due to the rapid growth of Panda International, we are hiring a Customer Care consultant to manage our candidates who are placed at our client’s projects. Driven by collaboration, we aim to go over and above in everything we do and here the Customer Care Consultant comes in, by making sure that our candidates are experiencing the highest level of service and care due to your excellent customer focus and administrative skills.

Having built a strong recruitment brand offering permanent and interim solutions in the European Life Sciences, we are taking full advantage of this thriving market. Our vast portfolio of clients ranges from the big biotech companies involved in the race to deliver the COVID-19 vaccine, to emerging biotech and medical technology companies busy with creating some of the world’s latest and greatest innovations.

The Life Sciences sector is currently in the global spotlight and is receiving investments on a scale never seen before. The investment curve is expected to keep rising for years to come as the innovations continue to advance towards fighting illnesses, cancers, and other rare diseases. This is truly a great sector to be involved in and the timing could not be any better! The question is, are you ready to get involved?

Responsibilities of the Contractor Care Consultant

  • You are the primary point of contact for the candidate from the first day of their assignment, where you will build a relationship with the candidates and are responsible for the best possible Candidate Journey Experience.

  • You guide the candidate with all the processes throughout their project (for example payments).

  •  You guide with extension management.

  • You check in with the Candidates and make sure that at all time they are experiencing the best possible service.

  •  You ensure all compliance documentation is in place.

  •  You negotiate with Candidates when needed.

  •  You manage Candidate queries with a solution minded mindset.

  • You assist with the administration of paperwork such as extension, amendments and terminations.

  •  You manage the offboarding of the Candidates at the end of a project.

Requirements for the Delivery Consultant

  •  Preferably at least 6 months experience in recruitment.

  • You are open to learning new skills and tactics that will enhance your performance.

  • You strive for excellence in what you do.

  •  You have a bachelor's or master's degree.

  • Life Sciences knowledge not required - we teach you everything you need to know.