Associate Supply Chain - CS Front Office

Discipline: Biotechnology
Contact name: Sayf Idais

Contact email: s.idais@panda-int.com
Job ref: 13506
Published: about 2 months ago

For one of our leading biotechnology companies, we are looking for an Associate Supply Chain - CS Front Office. You are the first line contact for Customer/Sales Offices, customer creation, credit / debit / return orders, complaints, and Track & Trace activities. The company is in Breda and they offer a 12-month contract before extension.

 

Responsibilities

  • Customer Care
  • Unique first point of contact for customers, affiliates, and Local Service Providers (LSPs).
  • Inbound and outbound handling of contacts (call / email / fax) with Customers, affiliates and LSPs.
  • Develop and maintain good relationships with internal/external customers (like affiliate, physician, pharmacist, wholesaler, hospital, distributor), other ABR departments and LSPs
  • Exchange complex information with customers to solve problems within Amgen’s procedures and/or provide ongoing support to ensure customers are satisfied.
  • Discuss, accept, enter, and follow up on customer service complaints.
  • Identify and initiate process improvements to decrease number of service complaints

 

Order management

  • Execute track and trace on daily basis, follows up on delays, and signs off reports
  • Execute returns for all order types, credit and debit notes, follows up timely release

 

Customer Master Data

  • Set-up of new customer; Initiate (e-)form, follow-up with affiliate and the new customer and performs Customer Master Data entry
  • Maintain and update Customer Master Data requests.

 

Other

  • Ensure knowledge of GMP/GDP and job-related training is up to date.
  • Handle and resolve service/transport issues (including track & trace)
  • Provide departmental support upon request
  • Identify and initiate process improvements

 

Authority

  • Works under general direction, seeks assistance as needed
  • Finds applicable alternatives in line with regulations and processes
  • Relates day-to-day work to business priorities
  • Applies broad-based research, information, and analytical skills to factual info.

 

Outputs

  • Timely process of credit, debit and return orders, tracks and trace reports including following up on delays, and logs customer service complaints
  • Handle calls and emails; ensure precise and prompt response to customer queries with the agreed service levels and applicable conditions
  • Correct Customer Master Data set up and review.

 

Minimum Requirements

  • MBO 4 and higher
  • Minimum 1 to 2 years of related experience in customer service or sales
  • Ability to shift between tasks in a dynamic environment and work within diverse, international group of people
  • Experienced in working with automated systems (computer bases business systems) like MS-Office. Experience with SAP and Salesforce are a pro.
  • Fluency in English, both in oral and written communication + 1 native/excellent level

language required (German). Spanish language skills in additional are nice to have

  • High quality standards with regards to work

 

Preferred Requirements

  • Education in Economics, Business Administration Supply Chain Management, or related area
  • Experience with issue handling in a Supply Chain environment
  • Problem solving skills
  • Ability to set priorities and timely escalation

 

Project start date:

Short notice preferred

 

Project duration:

12 months with extension

 

Interested?

If you are interested in the above description, please apply with your CV and a letter of motivation.

 

PS: Did you also know that we offer a generous referral scheme, because great people know other great people, right?

 

For further information, please contact Sayf Idais at +31 (0)20 20 44 502 or by email at s.idais@panda-int.com