Associate Supply Chain

Discipline: Pharmaceutical
Contact name: Ernest Banor

Contact email: e.banor@panda-int.com
Job ref: 13732
Published: 18 days ago

Associate Supply Chain – Customer Service Front Office

Urgent need for a result driven, problem-solving Customer Service personnel for top Pharma Company in Breda.

While working in Customer Success Department you are the first line contact for Customer/Sales Offices, customer creation and credit / debit / return orders handling.

 

Responsibilities

• Ensure optimal internal and external customer satisfaction in line with Amgen’s policies and procedures

• Ensure compliance with SOX & GMP regulations

• Contribute to the completion of milestones associated with commercial order management and specific projects or activities within the team or department related to commercial supply chain

• Unique first point of contact for customers, affiliates and Local Service Providers (LSPs).

• Inbound and outbound handling of contacts (call / email / fax) with Customers, affiliates and LSPs.

• Develop and maintain good relationships with internal/external customers like affiliate, physician, pharmacist, wholesaler, hospital, distributor

• Discuss, accept, enter and follow up on customer service complaints.

• Ensure knowledge of GMP/GDP and job-related training is up to date.

• Handle and resolve service/transport issues (including track & trace)
 

Minimum Requirements

• MBO 4 and higher or a degree at similar level

• Minimum 1 to 2 years of related experience in customer service or sales

• Ability to shift between tasks in a dynamic environment and work within diverse, international group of people

• Experienced in working with automated systems (computer bases business systems) like MS-Office. Experience with SAP and Salesforce are a pro.

• Advanced communication skills

• Customer and service focused

• Fluency in English, both in oral and written communication + 1 native/excellent level

language required

• Education in Economics, Business Administration Supply Chain Management or related area

 

 

Location: Breda

Start Date: ASAP

Duration:   1 year

 

Interested?

Please apply with CV. For further information, please contact Ernest Banor on +31(0)20 20 44 502 or by email at e.banor@panda.int.com