Associate CS - Back Office

Discipline: Biotechnology, Pharmaceutical
Contact name: Selin Ozbeden

Contact email:
Job ref: 12303
Published: 4 months ago

One of our leading Biotech clients (Fortune Top 150 company) in Breda has an opening for an Associate Customer Service – Back Office. We are looking for someone who has experience with administrative tasks such as order and distribution management.



Order management

  • Works with other Customer Service teams to ensure set up of pre-order entry tasks is done.
  • Screens and acts on incoming orders by determining the correct order process, i.e.: standard, specialized, sample, make to order
  • Provides services, monitoring shipments and pro-actively handles billing and shipping blocks issues.
  • Prepares export documentation
  • Arranges transport if necessary outside default set up
  • Sets up special shipping, packaging and/or invoice instructions.

Distribution management

• Timely resolution of drug product issues or transport issues affecting timely and in full shipping to customers

• Takes a proactive approach to identifying breakdowns in service or systems, information flows and processes.

• Correct shipping documentation and timely handover to relevant departments and/or suppliers.


  • Timely processing of commercial orders according to customer instructions and
  • business requirements on daily basis.
  • Timely resolution of issues affecting on time, in full delivery to customers.
  • Correct shipping documentation.
  • Identify & initiate process improvements



Minimum Requirements:

  • Education: MBO 3 or higher
  • Established knowledge and experience of a range of administrative tasks
  • Familiarity with terminology of area supported
  • Experience in working with automated systems (computer-based business systems) like MS-Office tools
  • Customer oriented
  • Fluency in English, both in oral and written communication

Preferred Requirements:

  • Experience in similar of related disciplinary and/or international environment
  • Computer skills and ERP experience
  • Experience with order related issue handling in a Supply Chain environment
  • Problem solving skills
  • Some experience following standard processes and procedures





Until end of year + optional extension / permanent



If you are interested in the above description, apply with your CV

PS: Did you also know that we offer an attractive referral scheme? Check this LINK

For more information please contact Ralph Looijen on +31 (0)20 20 44 502