Support IT Application Owners across manufacturing, warehouse, and plant IT systems, ensuring systems remain operational and compliant within a GxP environment
Maintain day-to-day system performance (“keep the lights on”), including incident management, issue tracking, and resolution
Assess, plan, monitor, and report on system changes, ensuring timely and compliant implementation
Investigate system reliability issues using structured problem-solving methodologies (e.g. 5 Whys), driving root cause analysis and resolution
Support ITIL processes within CMDB/ticketing systems, ensuring proper documentation, tracking, and closure of incidents and changes
Collaborate with cross-functional stakeholders (Manufacturing, Warehouse, QA, IT) to identify and implement system and process improvements
Contribute to continuous improvement initiatives to enhance system reliability, efficiency, and performance
Support implementation of new technologies and digital initiatives across manufacturing and warehouse environments
Ensure systems and changes remain compliant with GxP, GDP, and validation requirements
Create and maintain technical documentation including SOPs, training materials, and system reports in line with GAMP5 standards
Stay up to date with emerging technologies and support modernization initiatives
Required Qualifications
HBO level with ~3 years’ experience in IT/OT within a manufacturing environment or Bachelor’s degree in Computer Science (or similar) with a hands-on mindset
Experience with IT application management and ITIL processes
Understanding of GxP environments and system compliance requirements
Fluency in English (written and verbal)
Desired Qualifications
Experience within pharmaceutical or regulated environments (GMP/GDP, distribution, packaging)
Exposure to manufacturing, warehouse, or plant IT systems
Experience supporting validated systems and working within GAMP5 frameworks
Familiarity with continuous improvement methodologies and root cause analysis (e.g. 5 Whys)
Affinity with digital initiatives and system modernization projects
Technical Expertise
Familiarity with Windows, Linux, and basic database environments
Experience troubleshooting and supporting IT applications in operational environments
Knowledge of documentation standards (SOPs, validation documentation, training materials)
Comfortable with MS Office and reporting tools
Ability to analyze system performance and reliability issues
Soft Skills
Strong communication skills, able to engage with both technical and non-technical stakeholders
Collaborative and team-oriented, comfortable working cross-functionally
Adaptable and able to manage changing priorities in a fast-paced environment
Strong time management and organizational skills
High attention to detail with a focus on quality and compliance
Proactive, solution-oriented mindset with a focus on continuous improvement
Interested? Send your CV to Daria at d.finikova@panda-int.com or call +31202044502 for more info.